Returns & Refunds Policy
Last updated: 5 September 2026
This Returns & Refunds Policy applies to products purchased through the AnMar Wellness Navigator application, operated by AnMar Pharmaceutical & Food Services Ltd, in accordance with the Consumer Contracts Regulations 2013.
1. Right to Cancel
You have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, contact us at support@AnMarpfs.com.
2. Returns
If you change your mind, tell us within 14 days of receiving the goods. You then have a further 14 days to return them. Please email support@AnMarpfs.com before sending anything back so we can provide the correct return instructions. Unless the goods are faulty, damaged, incorrect or otherwise not as described, you are responsible for the direct cost of returning them. Please take reasonable care of returned goods and package them securely.
3. Refunds
For a valid cancellation, we will refund the amount due within 14 days of receiving the returned goods or, where applicable, receiving evidence that you have sent them back. Refunds are made to the original payment method. Where required by law, the refund includes the basic standard-delivery charge originally paid; any additional cost of choosing a more expensive delivery method is not refundable.
4. Damaged or Faulty Goods
If goods are faulty, damaged, not as described or otherwise do not meet your statutory rights, please contact us as soon as possible. Photographs can help us investigate damage in transit but are not a condition of your statutory rights. Depending on the circumstances, you may be entitled to a refund, repair or replacement under UK consumer law.
5. Non-Returnable Items
The statutory change-of-mind cancellation right may not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken. This can include a supplement where a protective seal has been opened. This exception does not affect your rights if the goods are faulty, damaged, not as described or otherwise do not conform to the contract.
6. Contact
For all return and refund enquiries, email support@AnMarpfs.com.